Refund policy

At Thorne Tailor London, we strive to offer all our customers excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.

No Refunds on Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even for incorrect sizing.

Return Shipping Costs
Customers are responsible for the shipping costs of returned items. Thorne Tailor London does not reimburse return shipping fees and is not liable for any costs incurred during the return process.

Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to be eligible for a return.

Exchanging Sale Items
Sale items cannot be exchanged, even for incorrect sizing. Please ensure that you choose the correct size before making a purchase.

100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process
To initiate a return, please email us at info@thornetailor.com. Once your return is approved, you will receive detailed instructions to complete the return process.

Return Form Requirement
Returns without a completed return form cannot be processed. Ensure that you include this form with your returned item to guarantee the proper handling of your request.

Conclusion
Thorne Tailor London is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service team at info@thornetailor.com.